The New Luxury; The Last Mile Delivery
Last Mile Delivery is the final phase of the delivery process or we can say that it is the last leg of this operation in which the goods are delivered to the customer’s doorstep from the closest transportation hub. This is a journey of a product from a transportation hub to the doorstep of a consumer. The Last mile service is the most important delivery process and should be well managed by the logistic company.
The main motive of Last Mile Delivery is to provide a credible experience to the consumers by delivering the goods to their door at a specific time and this reduces the company cost at the same time.
Most E-commerce companies give their product or parcels to third-party logistic companies so that courier companies help them to deliver the goods on time to the doorstep of the consumers. And the most crucial thing is that choosing the right logistics companies is the main fundamental of a successful last Mile delivery. CABT Logistics is one of the trustworthy and well-managed India logistics company. It comes among the top Delivery companies in India. CABT Logistics does the last mile service in E-commerce, Pharma, FMCG, and apparel.
The process and the steps involved in Last Mile Delivery-
1. Registration of Order
The First and important step is the registration of the order which is entered into the system digitally. Requests and Orders are tracked by the both sender and the end consumer, who is monitoring his/her parcel by the tracking number.
2. Arrival at the transportation hub
In the second stage, the parcel, the order arrives at the transportation hub from where the parcel is dispatched and shipped to the end consumer. This is the important stage of the last mile delivery process as it will affect the delivery time. The delivery companies try their best that the parcel is delivered as soon as possible to the consumer.
3. Allocation to delivery workers
In this step, the delivery orders are allocated to the delivery partner based on the routes and the customer addresses with the relevant information.
4. Scanning of Orders
Orders are scanned on a priority basis for delivery truck loading. These orders are to be scanned to keep the record after that they will be loaded onto the truck.
5. Final Phase
This is the final stage of Last Mile Delivery in which a delivery partner delivers the parcel to the doorstep of the end consumer then the delivery partner verifies and confirms the delivery by checking the tracking information.
Challenges faced in Last Mile Delivery
1. Slow delivery speeds
The distance between the transportation hub and the end consumer is vary greatly in distance, as consumers are spread several miles apart, and the delivery partner has to deliver only one or two at each location. Whereas in urban areas, the drop locations may be closer together but due to high traffic it could be delayed
2. Lost of Deliveries
Most of the time Deliveries fail due to people are not at their homes or the final destination where the parcel has to be delivered. And they fail deliveries are quite expensive: energy, time, and resources are wasted. When the deliveries arrive late, customers complain, on the other hand, when the delivery partner delivers on time, the consumer is barely notified which creates frustration
3. Returns of parcel
Reverse logistics is a dominant contributor to last-mile delivery, as most of the products are returning especially electronics, books & apparel.
Ways of resolving the Challenges
1. Changing the routes to reduce the delivery time
Finding the same route to find the delivery location is the biggest challenge. The last mile solution ensures a good margin, fast deliveries, and a good customer experience. And this challenge is resolved via SMS alerts and locations that based on traffic and weather conditions will help the delivery partner deliver the parcel as soon as possible.
2. Improvement of traceability
The last mile delivery companies have raised the package traceability by adding the features such as tracking data & delivery proof.
3. In-House Delivery Services
Most companies have started sharing their trucks for in-house delivery for reducing last-mile delivery costs. Few businesses have started with their competitors in the same area to cut costs.
Bottom Line
The last mile delivery can be challenging if you do not resolve the challenges. Errors in last-mile delivery can cost you more experience and even lose the better customer experience. CABT logistics can help you to resolve your problems and challenges that will make your deliveries faster and better customer experience.
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